Yes. For your own safety, some items may not be carried as hand luggage. Please check the forbidden item list here.
The passenger is responsible for his/her hand luggage and TAAG is not responsible for loss of hand luggage. in any case, we will make sure we do what we can to help you find it.
Once located, lost luggage is sent to you free of charge through the services of any carrier to the airport that is nearest to the passenger’s address.
Personalised delivery at the address indicated by the passenger will be done up to a limit of 50 km distance from the airport where the luggage would be delivered. If the aforementioned address is outside this limit, the luggage can be transported by bus or train, with the passenger’s agreement. In extraordinary situations, the Chefe de Escala may authorise delivery distances above the aforementioned limit.
Whenever personalised delivery is not possible, the passenger must travel to the nearest airport to pick up the luggage.
Should you need to acquire essential items and goods because your registered luggage has not been delivered, TAAG will cover your expenses, provided the following requirements are satisfied.
For adult passengers and children aged 2 and older who have been affected by loss of registered luggage and fulfil the following conditions:
- They have lost all of their luggage items, or, in case of partial loss, they have proof that lost items include essential goods such as personal hygiene items, clothes, etc.);
- They are considered to be non-resident passengers at the airport where the claim is filed;
- The value of the requested compensation is not higher than the value of compensation for definitive loss of luggage;
- All expenses must be declared and presented through proper documentation (bill/receipt);
Before you purchase essential items and goods, we advise you to contact TAAG for further information, since there may be limits on refunds.
If you present proof of insurance to TAAG, we will compensate you with the declared value, in order for to suffer no further losses.
If you declared valuable items or merchandise to customs and/or a proof of insurance is presented to TAAG, you will be compensated according to the stated value, in order for you to suffer no further losses.
According to the limits of liability defined in the Warsaw Convention, TAAG will compensate the passenger by paying 27,00 USD for each kg of luggage, or an equivalent amount in Kwanzas (AOK), adjusted to the current exchange rate.
TAAG will look for your luggage for 30 days after the undelivered luggage claim has been made. If the luggage is not located within this time frame, it is considered to be definitely lost.
When you file your lost luggage claim you are given a reference that identifies your process. That reference will allow you to use an online tool that gives you updates on the current state of your undelivered luggage case. To access this tool, click here.
In order for us to begin looking for your luggage as soon as possible, you should make your claim while still inside the airport. However, if it is not possible for you to do so, you must file a complaint by writing within a maximum deadline of 21 days after the date of your flight, clearly indicating that you did not present your claim before leaving the airport.
No. For your own safety, the use of electronic devices, including toys with remote controls, are not authorised during flights.
Yes, you may carry them, however, for your own safety, use of such devices is only allowed if they are switched to flight mode (with all communication features switched off). During takeoff and landing, you may not use them, even if they are in flight mode.
Yes. For your own safety, some items may not be carried as hand luggage. Please check the forbidden item list.
Before you book your flight, you must contact TAAG to ensure availability for transporting special luggage.
Yes. The weight of your special luggage will be added to the weight of your normal hold luggage.
As long as you don't exceed the baggage allowance, transporting special luggage has no additional costs. Sometimes, because of the item's size or other specific needs, it might also be necessary to create special transportation conditions. These are the only situations where special transportation fares will be charged.
The following items are considered special luggage: musical instruments.
When you deliver your luggage it will be weighted. You will then have the opportunity to pay off the excess luggage fare or opt for not sending all of your luggage.
Yes. When acquiring the extra luggage service in advance you can get more reduced values in the following cases:
- Route: Lisbon / Porto
- Route: Rio / Sao Paulo
- Route: Havana
The luggage value varies according to your route. Check the following values:
Route: Lisbon / Porto
- Additional item up to 23 kg —> USD 250
- Additional item > 32 kg —> USD 380
- Excess item weight of 23 kg and up to 32 kg —> USD 150
Route: Rio / Sao Paulo
- Excess item weight of 23 kg and up to 32 kg —> USD 200
Havana
- Additional item up to 23 kg —> USD 250
- Additional item > 32 kg —> USD 380
- Excess item weight of 23 kg and up to 32 kg —> USD 150
Beijing
- Excess weight, extra kg —> USD 23 per kg
There are also promotional values whenever the purchase of extra luggage service is done in advance.
Bear in mind that these values are subject to exchange rate fluctuations.
No. For your own comfort, the extra luggage service is only valid for hold luggage.
Yes. TAAG offers the extra luggage service, where you may carry more luggage in the hold than usual, as long as you pay an extra fare.
Yes, if you are travelling with an infant you may check an extra 10kg in the cargo hold without additional costs.
Yes, TAAG may refuse to check in your luggage if it does not follow the luggage guidelines. Make sure you are not carrying any forbidden items.
The airline is responsible for your checked luggage, and may refuse to check in your luggage if it does not follow the luggage guidelines.
Perishable items such as meat, fish, vegetables, etc., are not allowed for transport.
Besides the forbidden items, the following items are not allowed to be carried as checked luggage:
- Fragile objects (glass, solar panels, etc.);
- Perishable items (meat, fish, etc.):
- Valuable objects (computers, cameras and related accessories);
- Phones;
- Personal and/or important professional documents;
- Monetary goods (cash, credit cards, checks, gold, silver, etc.).
Depending on your route, you may have to pay an extra amount for the excess weight in your luggage.
The weight you can carry varies depending on your route. The best way to know how much weight you can carry is to use the simulator we have created for you.
Maximum allowed is always 32 kg, with further weight being considered as cargo and not checked luggage.
To find out exactly how much weight you can carry with your checked luggage, please use our simulator.
Hold luggage is transported in the airplane’s cargo hold. You will not be able to access this luggage for the duration of the flight so you should make sure it is not carrying any items you will need during the flight.
Passengers are responsible for their own hand luggage which they carry with them into the cabin.
The sum of the suitcase/item’s measurements may not exceed 115 cm. Example: 55 cm length + 40 cm height + 20 cm width.
Hand luggage can only include one item. You may also take one of the following items with you: personal shoulder bag, tablet/laptop computer bag, medical device that is allowed to be used on board.
Maximum allowed weight is 5 kg (there is an exception for Beijing flights, where passengers can carry up to 10 kg).
Hand luggage is that which you can take with you for free in the airplane’s cabin.
To take your dog or cat with you to Angola, you must present the following documents:
- Import Certificate issued by Angola's veterinary authorities;
- Rabies Certificate issued by a licensed veterinary doctor four months before arriving in the country.
Arms and weapons of all kinds, including ammunitions, are not allowed.
Yes, you can carry up to 2 litres of wine and 1 litre of spirits (gin, vodka, rum, whiskey, tequila, brandy, etc.)
Yes, as long as their total value does not exceed USD 500.
As long as you are at least 18 years old, you may carry up to 400 cigarettes or 500 grams of cigars or other tobacco products.
If you need additional information, you should contact the Angolan Embassy in your country of residence.
If your animal can be transported in the cabin, you must pay USD 14.70 per kg, up to a maximum 5kg weight.
If the animal must be transported in the cargo hold, the fare may vary, depending on the animal’s weight and the cage size. You must get in touch TAAG to get an exact fare. Please contact our Call Center or our Store Department.
In case you still have questions and doubts, contact the TAAG Cargo Service.
No, transporting a guide dog is free, as long as this animal is actively escorting a visually impaired and/or hearing-impaired passenger.
Yes. In this case, the animal will have to travel as cargo.
TAAG allows cabin transport, as long as the animal is always accompanied, is not a ferocious and is not bigger than the following measurements:
- Length (excluding tail): 50cm
- Height: 25cm
- Weight (including container): 5kg
If you need extra space, you may ask for an extra seat. You must mention your situation when booking your flight.
Yes, as long as it complies with the guidelines of the equipment's relevant medical chart, which must be delivered to Maintenance services 48 hours before flying. It must then be approved by Maintenance and TAAG’s own medical staff.
Yes, TAAG has several solutions for patient transportation. Click here for more information.
Yes, however, you must warn us of the fact during flight booking. You must give us information about the type of chair and battery.
Yes. However, you must warn us of your condition so that we may help you during boarding.
No. Special assistance for disabled passengers is completely free of charge.
Yes, TAAG has several solutions for assistance, which varying according to the passenger’s needs. Click here for more information.
Yes, you may travel with us, but special conditions must be met, including escorting by a medical doctor or registered nurse. Click here for more information.
You may travel at any stage of your pregnancy, but you will need a special authorisation after your 36th week. Click here for more information.
Yes, you will need a declaration — legally certified at a public notary — that authorises the child to leave the country.
Yes, children over the age of 5 can travel unaccompanied.
No. TAAG will only accept unaccompanied minors from 2 years old onwards.
Yes, from the age of 2 onwards, children may fly unaccompanied. TAAG provides a special assistant for children between the ages of 2 and 5 flying unaccompanied.
To travel with TAAG, the baby, child or youngster, must have a vaccine against Yellow feve. Minors under 9 months of age are exempt from this.
Your baby may fly at any age — however, if your baby is less than 7 days old, you will need to present a medical certificate confirming that the baby may fly.
Depending on your destination, route and passenger class you are flying in, you may have to pay an additional fare.
Depending on your destination, route and passenger class you are flying in, you may have to pay an additional fare.
Depending on your destination, route and passenger class you are flying in, you may have to pay an additional fare.
Depending on your destination, route and passenger class you are flying in, you may have to pay an additional fare. Please check the additional fares table.
All passengers with a ticket must present their identification documents at check-in. Children must be accompanied by a parent at check-in. Tickets must include the passenger’s name.
Airport check-in opens 4 hours before your flight departure and must be done until 1 and a half hours before this time. All you need to do is head for the check-in counters. We remind you that check-in schedules provided by your airline usually match the maximum time frame for passengers to be allowed to board a flight!
All you need to do is head for the check-in counters, or the kiosks in case they are available at your location.
No. You may check-in at the airport if you prefer.
If you have done an online check-in you must deposit your luggage in the First Class counters, or the Business Class counters, in case there is no First Class counter available.
Online check-in is available in the following conditions:
- For passengers with confirmed booking and electronic tickets for TAAG-operated flights;
- For all flights departing from Luanda (domestic, regional and itnernacional);
- For flights departing from the cities of Cabinda, Cape Town, Johannesburg, Lubango, Ondgiva, Beijing, Rio de Janeiro and São Paulo;
Online check-in can be done with our online tool, which you may find here.
Use the online check-in tool to select all passengers who are flying and check-in will be carried out for the entire group.
Yes, you can use the online check-in. You must print a new boarding pass to update the information.
- International Routes: Check in online will open 36 hours prior departure and will close 90 minutes to departure.
- Domestic Routes: Check in online will open 24 hours prior to departure and will close 60 minutes prior to departure.
Check here for more details on assistance on the ground offered by TAAG. For further information, contact us.
At the Lounge you will have snacks and drinks available, as well as completely free Internet access.
No Lounge vouchers are available.
No, the lounge is only available for clients travelling in First Class or Business Class. However, you may upgrade your class.
Lounges are available for all clients travelling in First Class or Business Class.
In case of a sudden deceleration, which may occur in both situations, laptops may become dangerous projectiles due to the speed they can reach when thrown.
Electronic equipment with lithium batteries must always be transported in the cabin.
Usually, short and medium haul flights are done with the Boeing 737 - 700, the appropriate aircraft for these types of flights.
Long haul flights are done with a Boeing 777: either the 300 ER or the 200 ER model. The airline will select the appropriate aircraft according to the flight’s specifics.
TAAG offers a catalog that allows you to choose which items to purchase on board the airplane.
Duty-free sell tax-free products. These shops are usually found inside airports or on board airplanes. Prices paid by clients are usually fully tax-free.
Bluetooth may not be activated at any point during flight.
Internet access is only available on our Boeing 777 - 300ER aircraft in flights to Portugal and Brazil for Business or First Class passengers.
Yes, as long as communication functions are switched off. You must turn on flight mode in your equipment and make sure WiFi and Bluetooth are both switched off.
WiFi service is only available in the Boeing 777 - 300ER airplane on flights to Portugal and Brazil. This service is only available for First Class and Business Class.
Yes, TAAG makes children’s books and games available.
Yes, if you prefer to take your own entertainment items, such as books, newspapers or electronic devices (make sure these comply with the guidelines for electronic devices.
This meal is designed for children aged between 0 and 2 years old. All food is allowed, but preference goes towards foods more easily accepted by infants such as instant baby food, baby bottle food, soups, fruit, vitamins, juices and instant cereals.
This meal is designed for children aged between 2 and 12 years old. All food is allowed, but preference goes towards foods more popular with children such as hamburgers, French fries, macaroni , sandwiches, chocolates, nuggets, pizza, ham and cheese.
This is similar to the vegetarian meal, except that eggs, milk and related products are allowed.
NOT ALLOWED
- Meats and general related products;
- Refined sugar;
- Coffee;
- Alcoholic beverages;
- Sodas;
- Sweets.
ALLOWED
- Fruit;
- Vegetables;
- Cereals;
- Legumes;
- Milk and dairy products;
- Eggs.
Obs.: All flour used should be whole grain.
This meal is prepared without resorting to any animal products.
NOT ALLOWED
- Any animal products;
- Refined sugar;
- Coffee;
- Alcoholic beverages;
- Sodas;
- Sweets.
ALLOWED
- Fruit;
- Vegetables;
- Cereals;
- Legumes;
Obs.: All flour used should be whole grain.
This meal is designed for people with gastro-intestinal issues. All foods are allowed, but preference is given to raw vegetables and fruit and whole-grain cereals. All flour used should be whole grain.
This meal is designed for people suffering from hypertension or an edema of any type.
NOT ALLOWED
- Salt;
- Cured meats;
- Canned foods;
- Smoked foods;
- Salted foods;
- Instant soups;
- Instant sauces, etc.
ALLOWED
All foods not containing salt.
This meal is designed for people suffering from allergy or intolerance to cow milk and related dairy products.All kinds of food are allowed provided no cow milk and related dairy products were used as ingredients.
NOT ALLOWED
- Cow milk and related dairy products;
- Cheese;
- Cream cheese.
ALLOWED
All other foods.
This meal is designed for those suffering from kidney and liver diseases.Proteins are found in most animal-origin food products, as well as some legumes. They are not out of the diet, but their quantities must be reduced by roughly 70% of the suual amounts and must never be served in the same meal.Sodium restrictions must also be considered, as well as industrially produced foods.
NOT ALLOWED
Large quantities of:
- Meat and byproducts;
- Eggs;
- Milk and dairy products;
- Soy;
- Lentils;
- Beans;
- Industrially produced foods.
ALLOWED
- Fruit;
- Vegetables;
- Pasta;
- Cereals;
- Sweets (as long as no eggs or milk were used in their recipes).
It is designed for people with celiac disease issues. Besides being gluten-free, the diet must also have a low fat content and easy to digest. Gluten is the protein content of wheat, barley, oat and rye, so these foods must be excluded from the diet. Fatty and fried foods must also be avoided.
NOT ALLOWED
- Bread;
- Sauces;
- Pasta;
- Creams;
- Pastry and cakes;
- White flour;
- Cured meats;
- Instant soups.
ALLOWED
- Lean meats and bird meat in general;
- Fruit;
- Vegetables;
- Rice;
- Gluten and Lactose free dairy products;
- Soy milk;
- Sugar and byproducts;
- Chestnuts and cheack peas.
Diabetic meals are designed for people with a deficiency in insulin production, which causes an imbalance in blood sugar levels. The diet must be spilt across several meals during the day, since sugar rate fluctuations can damage your health. ingestion of fat must be limited, since the fats metabolism is also affected by diabetes.
NOT ALLOWED
- Any kind of sugar;
- Sweets;
- Fried foods;
- Chocolates;
- Sodas;
- Alcoholic drinks.
ALLOWED
- Skimmed milk;
- Natural yogurt;
- Lean meats;
- Fresh cheese;
- Fruit;Vegetables;
- Artificial Sweeteners.
Yes, TAAG has special meals fit for several types of diets. Click here for a list of available diets. You must request these meals when you are booking your flight.
Yes, TAAG has special meals, including baby meals. You must request them when you are booking your flight.
Yes. You can upgrade by contacting TAAG at a Check-in Counter, through TAAG Contact Center or at a TAAG Store. Upgrading is subject to seat availability and payment depends on current fares.
You can choose your flight class when booking your flight — you may opt for Economy Class, Business Class, or First Class.
TAAG allows online payments with credit card (Visa and Mastercard) and Multicaixa.
"Book now, pay later" (Multicaixa) payments are only allowed in Angola.
All you need to do talk directly to the counter's employee and request a proof of payment receipt.If you have done this booking online or by telephone, you will receive an email with all information concerning your flight, including your receipt.
Upgrade always depends on the flight’s available seating. You will also be required to pay the appropriate fare.
Upgrade cost varies according to your route and the new flight class you have chosen.
Yes, you may request an upgrade to the intended flight class.
Fares for transporting extra luggage vary according to your route. Please check the fares here.
You may purchase an extra luggage item when making your booking or request it when checking in. If you purchase this service at the time of booking you will pay lower fares.
To change my booking date you must contact the TAAG Call Center.
Please, contact us and we will be glad to answer your questions.
Yes you may book the flight for yourself and your travel companions at the same time. Just make sure you have all the relevant personal data with you.
Please contact us through phone number +244 923 190 000 (Angola) or +351 308 800 988 (Portugal) so that we may address the issue immediately.
When using the TAAG Call Centre service to make your booking, you can pay through the Multicaixa service. After payment has been concluded, you will get an email from TAAG including your airplane ticket and flight itinerary.
Should you make a booking and cannot pay at that time, we will keep your booking for a period of 24 hours.
You can make your flight booking by calling the phone number +244 923 190 000 (Angola), +351 308 800 988 (Portugal) or visiting a TAAG Store.
We begin by apologizing for any inconvenience caused. Please contact us through one of several channels of communication ways of getting in touch with us — you can find these contacts here.
We will examine your complaint and contact you as soon as possible.
TAAG has stores in almost every operated flight route. Click here for a list of TAAG stores
At TAAG stores you can access all services related to your flight. You can make bookings, upgrade your flight or get information.
Yes. Through TAAG’s frequent passenger program (Umbi Umbi) you will access a chat service in which you can directly interact with an agent that will help you solve all issues related to earning miles and frequent flyers.
You may contact the TAGG Call Centre through the phone number +244 923 190 000 (Angola) or +351 308 800 988 (Portugal).
O TAAG Call Centre is available from 8am to 10pm, seven days a week.
In case of flight cancellation due to overbooking, TAAG will take full responsibility. You can reschedule your flight or request a refund.
There may be overbooking whenever the number of flight reservations is greater than the number of available seats in the airplane. When this situation occurs, TAAG will take full responsibility and will make all the necessary efforts to offer a viable solution to its clients.
Waiting time is dependent on the situation that caused the flight delay. All information on the issue will be provided at the airport.
TAAG has agreements with several hotel services ensuring a quality stay for its clients.
Yes, you are entitled to a full refund of the value paid. In this case, no administrative fares will be charged.
In case your flight has been cancelled, TAAG will place passengers on the next flight.
Yes, whenever flight delays are significant and may interfere with meal and rest times, TAAG will provide free meals and lodging.
Whenever there are delayed flights, TAAG keeps partners informed with the expected new departure time.
Yes, however, you will have to pay an administrative fare as well as the No Show fare. Contact a TAAG store for more information.
Yes. This booking will be dependent on seating availability and payment of the No Show fare.
If you lost your flight you should head to a TAAG and request a new booking. In this case, you must pay a No Show fare.
The miles your earned can be used as discounts for Award Tickets and/or Upgrades. The number of miles you need varies depends on the flight or upgrade you want.
Use our miles calculator to know how many miles you will need for your dream trip!
Registration is simple, completely free, and can be done online, at a TAAG Store or through our Call Center. You can also register aboard our airplanes, during a flight.
As soon as you make your registration you will immediately receive a temporary number that will identify you as a Umbi Umbi Club member. Your permanent card will be available 30 days after your first flight.
TAAG is constantly looking for the best partners for its clients. You can check the updated partner list.
Status Miles are those that gain value only with the value spent on your flights. These miles are the ones used to determine your Umbi Umbi Status. The bonus miles you earn do not count towards the amount of miles you need to change Status.
Bonus miles depend on your Status. The lower Status, Classic, offers you 10% in bonus miles, while Silver status offers 25% and Gold status gives you 50%.
The Umbi Umbi Club Program includes 3 different types of status: Classic, Silver and Gold. The more miles you earn, the greater your status will be.
Each status has its own special benefits, which increase as you go up in level of status. You can get more information about Status levels here.
Award Tickets and Upgrade must be request by writing at least 10 working days before the date of flying.
Your request must include the date, class and intended flight route.These awards are not cumulative — this means that you cannot acquire an Award Ticket and an Upgrade for the same flight.
Upgrades allow you to change your flight class from Economy to Business or Business to First Class.
Award Tickets offer you back the cost of your ticket, meaning you will only have to pay flight fares.
If for some reason miles are not credited into your account, please send an email to info@umbiumbiclub.com or contact our Call Center.To make sure you get a faster service and response, please tell us your Umbi Umbi Club number, ticket number and flight date(s).
Your miles will be credited within a period of 72 hours after your flight.
Yes, registration is completely free.
Registration is completely free and is available for all clients above the age of 12.
Every time you fly, you earn miles. 1 Dollar = 1 Mile, which means that if your flight tariff is 1000 dollars, you will earn 1000 miles Umbi Umbi.
To earn these miles, all you need to do is show your membership card and give us your number when you are booking your flight.
To take your dog or cat with you to Angola, you must present the following documents:
- Import Certificate issued by Angola's veterinary authorities;
- Rabies Certificate issued by a licensed veterinary doctor four months before arriving in the country.
Arms and weapons of all kinds, including ammunitions, are not allowed.
Yes, you can carry up to 2 litres of wine and 1 litre of spirits (gin, vodka, rum, whiskey, tequila, brandy, etc.)
Yes, as long as their total value does not exceed USD 500.
As long as you are at least 18 years old, you may carry up to 400 cigarettes or 500 grams of cigars or other tobacco products.
If you need additional information, you should contact the Angolan Embassy in your country of residence.